Preamble
These general terms and conditions of sale apply to all orders placed on the website https://www.humidistop.com, operated by:
HUMIDISTOP FRANCE
57 Avenue Gambetta, 82000 Montauban, France
Email: humidistop@gmail.com
Telephone: 09.73.53.77.55
Products concerned: devices against humidity and limescale.
Any order validation implies acceptance of these T&Cs.
1. Mandatory technical recommendations – ATE (STOP ONE) / ATG (GEOSTOP) Products
Installation
The devices must be installed in accordance with the technical manuals provided. Compliance with the instructions is essential to ensure the effectiveness of the treatment.
Stripping the walls
It is recommended to strip the base of the walls for approximately 10 cm above the damaged area so that the walls can breathe.
Ventilation
Proper ventilation is essential:
1.5 cm door undercut in dry rooms
2 cm in humid rooms
Ventilation compliant with current standards
Wall restoration
Once the walls are dry, hygroscopic salts should be brushed off, and the plaster should be redone with lime and an anti-salt additive.
Drainage
In the event of lateral infiltration, drainage is recommended to evacuate groundwater before it reaches the foundations.
2. Responsibilities and warranties
Important information – Please read carefully
The drying speed of walls depends on several factors:
wall thickness,
wall composition,
the coating applied,
and strict compliance with the technical recommendations provided by Humidistop France.
The customer acknowledges that strict compliance with the recommendations is mandatory to ensure product effectiveness.
Any failure to comply may result in loss of warranty.
Our products are sold with a no-results-guarantee clause: although we offer high-quality devices, results may vary depending on environmental conditions and proper use of the device.
In the event of incorrect installation or use, responsibility lies entirely with the customer.
3. Limits of the process
This process does not treat:
lateral or vertical infiltrations
flooding
existing mold
These situations must be handled separately.
4. Refund policy
In accordance with the law, the customer benefits from a 14-day withdrawal period after receipt.
During this period:
Returns are accepted without justification
The product must be returned in good condition
After this period:
No refund will be possible.
5. General recommendations
To ensure optimal use, it is recommended:
to read the technical instructions carefully
to strictly follow the recommendations
to contact our customer service in case of doubt
Customer contact: humidistop@gmail.com – 09.73.53.77.55
Article 1 – Principles
These general terms and conditions express the entirety of the parties’ obligations. In this respect, the buyer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, in particular those applicable to in-store sales or sales through other distribution and marketing channels.
They are accessible on the HUMIDISTOP FRANCE website and shall prevail, where applicable, over any other version or any contradictory document.
The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to amend its general terms and conditions from time to time. They shall apply as soon as they are posted online.
If any sales condition is missing, it shall be considered governed by the practices in force in the distance-selling sector for companies whose registered office is in France.
These T&Cs come into force on the date of Order Validation and remain in effect for the time necessary for the supply of the goods, until the expiry of the warranties and obligations owed by the Seller.
Article 2 – Content
These general terms and conditions are intended to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer via the HUMIDISTOP FRANCE website.
These conditions concern only purchases made on the HUMIDISTOP FRANCE website and delivered exclusively in mainland France or Corsica. For any delivery to French overseas territories (DOM-TOM) or abroad, a message must be sent to the following email address: humidistop@gmail.com.
These purchases concern the following products: Anti-humidity products.
Article 3 – Pre-contractual information
The buyer acknowledges having been provided, prior to placing the order and concluding the contract, in a legible and understandable manner, with these general terms and conditions of sale and all the information listed in Article L. 221-5 of the French Consumer Code.
The following information is provided to the buyer clearly and understandably:
the essential characteristics of the goods;
the price of the goods and/or the method of calculating the price;
where applicable, all additional transport, delivery or postage costs and all other potential charges due;
in the absence of immediate performance of the contract, the date or timeframe by which the seller undertakes to deliver the goods, regardless of price;
information relating to the seller’s identity, postal, telephone and electronic contact details, and activities, as well as information relating to legal warranties, digital content functionalities and, where applicable, interoperability, the existence and implementation terms of warranties and other contractual conditions.
Article 4 – The order
The buyer may place an order online, from the online catalogue and using the form provided there, for any product, within the limits of available stock.
The buyer will be informed of any unavailability of the ordered product or goods.
For the order to be validated, the buyer must accept these general terms and conditions by clicking in the place indicated. The buyer must also choose the address and delivery method, and finally validate the payment method.
The sale shall be considered final:
after the seller sends the buyer confirmation by email that the order has been accepted;
and after the seller has received payment of the full price.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point shall take place within the framework of a possible exchange and the warranties mentioned below.
In certain cases, particularly non-payment, incorrect address or another issue with the buyer’s account, the seller reserves the right to block the buyer’s order until the issue is resolved.
For any question regarding order tracking, the buyer may call the following telephone number: 09.73.53.77.55 (cost of a local call), on the following days and times: Monday to Friday, from 9:30 a.m. to 5:30 p.m., or send an email to the seller at: humidistop@gmail.com.
Article 5 – Electronic signature
The online provision of the buyer’s bank card number and final validation of the order shall constitute proof of the buyer’s agreement:
that the sums due under the order form are payable;
signature and express acceptance of all operations carried out.
In the event of fraudulent use of the bank card, the buyer is invited, as soon as such use is noticed, to contact the seller at the following telephone number: 09.73.53.77.55.
Article 6 – Order confirmation
The seller provides the buyer with order confirmation by email.
Article 7 – Proof of the transaction
Computerized records, stored in the seller’s IT systems under reasonable security conditions, shall be considered proof of communications, orders and payments made between the parties. Order forms and invoices are archived on a reliable and durable medium that may be produced as evidence.
Article 8 – Product information
The products governed by these general terms and conditions are those appearing on the seller’s website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.
Products are described and presented as accurately as possible. However, if errors or omissions occur in this presentation, the seller cannot be held liable.
Product photographs are not contractual.
Article 9 – Price
The seller reserves the right to change its prices at any time but undertakes to apply the rates in force indicated at the time of the order, subject to availability on that date.
Prices are indicated in euros. They do not include delivery costs, which are charged in addition and indicated before order validation. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.
If one or more taxes or contributions, in particular environmental ones, are created or modified, whether increased or decreased, this change may be reflected in the selling price of the products.
Article 10 – Payment method
This is an order with an obligation to pay, which means that placing the order implies payment by the buyer.
To pay for the order, the buyer has, at their choice, all payment methods made available by the seller and listed on the seller’s website. The buyer guarantees to the seller that they have any necessary authorizations to use the payment method chosen when validating the order form. The seller reserves the right to suspend any order processing and any delivery in the event of refusal of authorization for payment by bank card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered.
Payment of the price is made in full on the day the order is placed, according to the following methods:
bank card
paypal
check
bank transfer
Payment of the price may be made according to a schedule, with an amount and installments spread over a defined period between the seller and the buyer on a case-by-case basis, according to the following methods:
payment card
paypal
check
bank transfer
Article 11 – Product availability – Refund – Termination
Except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the website homepage, shipping times shall, within the limits of available stock, be those indicated below. Shipping times run from the date of order registration indicated in the order confirmation email.
For deliveries in mainland France and Corsica, the timeframe is 15 days from the day following the day on which the buyer placed the order, according to the following method: Colissimo. At the latest, the timeframe shall be 30 working days after conclusion of the contract.
For deliveries to French overseas territories or another country, delivery arrangements will be specified to the buyer on a case-by-case basis.
If the agreed delivery date or timeframe is not met, the buyer must, before terminating the contract, instruct the seller to perform within an additional reasonable period.
If performance is not carried out by the end of this new period, the buyer may freely terminate the contract.
The buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or by a written notice on another durable medium.
The contract shall be deemed terminated upon receipt by the seller of the letter or writing informing it of such termination, unless the professional has meanwhile performed.
However, the buyer may immediately terminate the contract if the dates or deadlines referred to above constitute an essential condition of the contract.
In this case, when the contract is terminated, the seller is required to reimburse the buyer all sums paid, no later than 14 days following the date on which the contract was terminated.
If the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel the order. The buyer will then have the choice of requesting either a refund of the amounts paid within 14 days at the latest from payment, or an exchange of the product.
As part of our online transactions, we wish to remind our customers of certain important aspects concerning our products and our refund policy. Our commitment to transparency and respect for consumer rights is at the heart of our business approach.
It is crucial to emphasize that our products are sold with a no-results-guarantee clause. Although we do everything possible to provide high-quality products that meet your needs, it is important to recognize that results may vary depending on various factors, such as environmental conditions or incorrect use of the device.
In addition, we wish to remind our customers that installation of our devices is their responsibility. We provide detailed instructions to facilitate the installation process, but it is the customer’s responsibility to ensure that installation is carried out correctly and safely.
However, beyond this legal withdrawal period, we do not offer refunds for returned products. We remind our customers of the importance of carefully following our mandatory recommendations in order to optimize the use of our products and minimize the risk of dissatisfaction.
We encourage our customers to review the instructions for use and technical recommendations provided with our products, and to contact our customer service department if they have any questions or concerns.
Article 12 – Delivery terms
Delivery means the transfer to the consumer of physical possession or control of the goods. Ordered products are delivered according to the arrangements and timeframe specified above.
Products are delivered to the address indicated by the buyer on the order form, and the buyer must ensure its accuracy. Any parcel returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. The buyer may, upon request, obtain the sending of an invoice to the billing address rather than the delivery address by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the carrier will leave a delivery notice in the mailbox, allowing the parcel to be collected at the location and within the timeframe indicated.
If at the time of delivery the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they are damaged, the buyer must absolutely refuse the parcel and note a reservation on the delivery slip (parcel refused because open or damaged), failing which the buyer will forfeit their right to claim.
The buyer must indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (damage, missing product compared with the delivery slip, damaged parcel, broken products, etc.).
This verification is considered completed as soon as the buyer, or a person authorized by them, has signed the delivery slip.
The buyer must then confirm these reservations to the carrier by registered letter no later than two working days following receipt of the item(s) and send a copy of this letter by fax or regular mail to the seller at the address indicated in the website legal notices.
If the products need to be returned to the seller, a return request must be made to the seller within 14 days following delivery. Any claim made outside this period cannot be accepted. Product return will only be accepted for products in their original condition (packaging, accessories, manual, etc.).
Article 13 – Delivery errors
The buyer must submit to the seller, on the day of delivery or at the latest on the first working day following delivery, any claim for delivery error and/or non-conformity of the products in kind or quality in relation to the indications appearing on the order form. Any claim made after this period will be rejected.
The claim may be made, at the buyer’s choice:
by telephone at the following number: 09.73.53.77.55;
by email at the following address: infos@humidistop.fr.
Any claim not made in accordance with the rules defined above and within the required time limits cannot be taken into account and will release the seller from any liability towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it to the buyer by email. A product exchange may only take place after the exchange number has been assigned. In the event of delivery error or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by registered Colissimo, to the following address:
HUMIDISTOP FRANCE
57 AVENUE GAMBETTA
82000 MONTAUBAN
Return costs are borne by the seller.
Article 14 – Product warranty 14-1 Legal warranty of conformity
The seller guarantees the conformity of the goods sold with the contract, allowing the buyer to make a claim under the legal warranty of conformity provided for in Articles L. 217-4 et seq. of the French Consumer Code.
In the event of implementation of the legal warranty of conformity, it is recalled that:
the buyer has a period of 2 years from delivery of the goods to act;
the buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for by Article L. 217-17 of the French Consumer Code;
the buyer does not have to provide proof of the lack of conformity of the goods during the 24 months following delivery in the case of new goods (6 months for second-hand goods).
14-2 Legal warranty against hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, the seller guarantees hidden defects that may affect the goods sold. It is the buyer’s responsibility to prove that the defects existed at the time of sale and are such as to render the goods unfit for their intended use. This warranty must be implemented within two years from discovery of the defect.
The buyer may choose between cancellation of the sale or a price reduction in accordance with Article 1644 of the French Civil Code.
Commercial warranty
Article 15 – Right of withdrawal
Application of the right of withdrawal
In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 days from the date of delivery of the order to return any item that does not suit them and request an exchange or refund without penalty, except for return costs, which remain the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, manual, etc.) allowing their resale as new, accompanied by the purchase invoice.
Damaged, dirty, or incomplete products will not be accepted back.
The right of withdrawal may be exercised online, by email to humidistop@gmail.com. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the intention to withdraw.
Return costs are borne by the buyer.
Exchange
Product exchange is possible within 15 days from receipt, subject to availability. Products must be returned in their original condition, under the conditions provided for in our T&Cs.
Refund
In accordance with current legislation, the refund will be made by check to the buyer’s address, within a maximum period of 14 days from receipt by the seller of the returned products under the conditions provided for.
Exceptions
According to Article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts:
for the supply of goods whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;
for the supply of goods made to the consumer’s specifications or clearly personalized;
for the supply of goods liable to deteriorate or expire rapidly;
for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;
for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional’s control;
for maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to meet the emergency;
for the supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
for the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
for the supply of digital content not supplied on a tangible medium where performance has begun after prior express consent and express waiver of the right of withdrawal.
Article 16 – Fortuitous event or Force majeure
Any circumstances beyond the control of the parties preventing performance under normal conditions of their obligations shall be considered grounds for exemption from the parties’ obligations and shall result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and disappearance.
All irresistible facts or circumstances external to the parties, unforeseeable, unavoidable, independent of the parties’ will and which cannot be prevented despite all reasonably possible efforts, shall be considered force majeure. Expressly, in addition to those usually recognized by French court case law, the following are considered force majeure or fortuitous events: blockage of transport or supply means, earthquakes, fires, storms, floods, lightning, interruption of telecommunications networks, or difficulties specific to telecommunications networks.
The parties shall confer to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts more than three months, these general terms and conditions may be terminated by the injured party.
Article 17 – Intellectual property
The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content.
Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.
Article 18 – Data Processing and Freedoms
The personal data provided by the buyer is necessary for processing the order and issuing invoices.
It may be communicated to the seller’s partners responsible for execution, processing, management, and payment of orders.
The processing of information communicated via the HUMIDISTOP FRANCE website has been declared to the CNIL.
The buyer has a permanent right of access, modification, rectification, and objection with regard to information concerning them. This right may be exercised under the conditions and according to the procedures defined on the HUMIDISTOP FRANCE website.
Article 19 – Partial invalidity
If one or more provisions of these general terms and conditions are held invalid or declared as such under a law, regulation, or final decision of a competent court, the other provisions shall remain in full force and effect.
Article 20 – No waiver
The fact that one party does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
Article 21 – Heading
In the event of a difficulty of interpretation between any of the headings appearing at the beginning of clauses and any of the clauses, the headings shall be deemed non-existent.
Article 22 – Contract language
These general terms and conditions of sale are drafted in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Article 23 – Mediation and dispute resolution
The buyer may resort to conventional mediation, in particular before the Consumer Mediation Commission or existing sector-specific mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The mediator’s name, contact details, and email address are available on our website.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec. europa.eu/odr/.
Article 24 – Applicable law
These general terms and conditions are subject to French law. The competent court is the commercial court (of Montauban or Toulouse). This applies both to substantive rules and procedural rules. In the event of a dispute or claim, the buyer shall first contact the seller to seek an amicable solution.
These general terms and conditions are subject to French law. The competent court is the judicial court.
This applies both to substantive rules and procedural rules. In the event of a dispute or claim, the buyer shall contact the seller as a priority to seek an amicable solution.
Article 25 – Protection of personal data
Data collected
The personal data collected on this site includes the following:
account creation: when creating the user’s account, surname; first name; email address; telephone number; postal address;
login: when the user logs in to the website, it records, in particular, surname, first name, login data, usage data, location data, and payment-related data;
profile: use of the services provided on the website makes it possible to complete a profile, which may include an address and a telephone number;
payment: as part of payment for products and services offered on the website, it records financial data relating to the user’s bank account or credit card;
communication: when the website is used to communicate with other members, data concerning the user’s communications is temporarily stored;
cookies: cookies are used as part of the use of the website. The user may disable cookies from the settings of their
Use of personal data
The personal data collected from users is intended to make the website’s services available, improve them, and maintain a secure environment. More specifically, the uses are as follows:
access to and use of the website by the user;
management and optimization of the website’s operation;
organization of the conditions of use of Payment Services;
verification, identification, and authentication of data transmitted by the user;
offering the user the possibility to communicate with other website users;
implementation of user support;
personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;
prevention and detection of fraud, malware (malicious software) and management of security incidents;
management of possible disputes with users;
sending commercial and advertising information, according to the user’s preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
when the user uses payment services, for the implementation of these services, the website is connected with third-party banking and financial companies with which it has entered into contracts;
when the user publishes, in the free comment areas of the website, information accessible to the public;
when the user authorizes a third-party website to access their data;
when the website uses service providers to provide user support, advertising, and services of These service providers have limited access to user data as part of performing these services and are contractually obligated to use it in compliance with the applicable regulations on personal data protection;
if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and judicial procedures;
if the website is involved in a merger, acquisition, asset transfer, or judicial recovery proceeding, it may be required to transfer or share all or part of its assets, including personal data In this case, users would be informed before personal data is transferred to a third party.
Security and confidentiality
The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.
Implementation of users’ rights
In accordance with the regulations applicable to personal data, users have the following rights, which they may exercise by submitting their request to the following address: humidistop@gmail.com.
right of access: they may exercise their right of access to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user’s identity in order to verify its accuracy.
right of rectification: if the personal data held by the website is inaccurate, they may request an update of the information.
right to erasure of data: users may request deletion of their personal data, in accordance with applicable data protection laws.
right to restriction of processing: users may request that the website restrict the processing of personal data in accordance with the situations provided for by the GDPR.
right to object to processing: users may object to their data being processed in accordance with the situations provided for by the GDPR.
right to portability: they may request that the website provide them with the personal data they have supplied so that it can be transmitted to a new website.
Changes to this clause
The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option to delete their account.
