PREAMBLE

These general terms and conditions of sale apply to all sales made through the HUMIDISTOP website.

The website https://humidistop.com is a service provided by:

HUMIDISTOP SAS
📍 Registered office: 57 Avenue Gambetta, 82000 Montauban, FRANCE
📧 Email: humidistop@gmail.com
🌐 Website: https://humidistop.com
📜 RCS Toulouse Registration No.: 539 926 236

HUMIDISTOP sells the following products: anti-humidity devices, anti-limescale systems, and anti-wave protection products.

The customer declares having read and accepted the general terms and conditions of sale before placing any order. The validation of the order implies full acceptance of these terms.

MANDATORY TECHNICAL RECOMMENDATIONS

1 – Recommendations for ATE and ATG polarity inverter products:

➡️ “You must follow the technical manuals and installation instructions for your device, as well as all accompanying recommendations to ensure optimal results.”

Removal of coatings or water-resistant wall finishes:
It is recommended to remove the lower portion of the interior wall coatings during the drying period — at least 10 cm above the damaged area — to allow the walls to “breathe.”

Ventilation of the home:
Good air circulation is essential, as drying occurs partially through evaporation.
It is therefore crucial to ensure proper ventilation, and to make sure doors and windows meet building standards (e.g., door undercuts of 1.5 cm in dry rooms and 2 cm in humid areas).

Plaster and paint restoration:
Once walls have dried, surfaces must be brushed thoroughly to remove hygroscopic salts.
For complete restoration, it is strongly recommended to apply lime-based plaster with additives that neutralize hygroscopic salts.

Drainage installation:
In the case of lateral water infiltration, it is recommended to install a drainage system to collect and evacuate groundwater before it reaches the foundations.

Important Note:
The drying time of walls depends on several factors, including wall thickness, composition, surface coatings, and compliance with all recommendations.

❗ This process does not treat water infiltration, flood damage, or mold issues, which must be handled separately.

⚠️ WARNING:
Our anti-humidity products (IPE, ATG, and ATE) must only be installed in old houses without a crawl space.

The customer acknowledges and agrees that following the technical and safety instructions provided by HUMIDISTOP is mandatory to ensure product performance and safety.

❌ Failure to comply with these recommendations may result in the loss of warranty coverage and HUMIDISTOP SAS being released from any liability in case of malfunction or damage.

Disclaimer – No Performance Guarantee:
Our products are sold without a guaranteed result, as outcomes may vary depending on environmental factors and whether the product was used properly and installed in accordance with guidelines.

ARTICLE 1 – PRINCIPLES

These general terms and conditions represent the entire agreement between the parties. The buyer is deemed to accept them without reservation.

These terms and conditions apply exclusively to online sales. They supersede all other terms, including those applicable for in-store or third-party distribution sales.

They are accessible at all times on the HUMIDISTOP website and will prevail, where applicable, over any other version or conflicting document.

The seller reserves the right to amend these terms at any time. In case of modification, the applicable conditions are those in force at the date of order validation.

If a condition is not addressed, it will be governed by the current practices in the distance selling sector in France.

These CGV are effective from the order validation date and apply until all seller obligations have been fulfilled.

ARTICLE 2 – PURPOSE

These general terms define the rights and obligations of the parties in the context of the online sale of products offered by HUMIDISTOP to the buyer via its website.

These conditions apply only to purchases made on the HUMIDISTOP website and delivered within mainland France or Corsica.

For deliveries to DOM-TOM or abroad, the buyer must send a request to: humidistop@gmail.com.

The products concerned are: anti-humidity devices.

ARTICLE 3 – PRE-CONTRACTUAL INFORMATION

The buyer acknowledges having received, before placing the order and concluding the contract, clear and understandable information as required under Article L. 221-5 of the French Consumer Code.

📌 Information provided includes:

  • Key characteristics of the goods;
  • Total price or calculation method;
  • Any additional delivery, transport, or postage charges;
  • Expected delivery date or timeframe;
  • Seller identity, contact details, and activities;
  • Legal guarantees and any digital content features;
  • Conditions for exercising the right of withdrawal.

ARTICLE 4 – ORDER

Orders can be placed online from the catalog. Products are offered subject to availability.

The buyer must accept these terms, select a delivery address, choose a delivery method, and confirm a payment method to validate the order.

📌 The sale is considered final:

  • Once the seller emails confirmation of the order;
  • After full payment is received.

If payment is refused, or there’s an error in the buyer’s address, the seller may block the order until resolved.

For any order tracking, contact: humidistop@gmail.com

ARTICLE 5 – ELECTRONIC SIGNATURE

The provision of the buyer’s bank card number online and the final order confirmation constitute proof of the buyer’s consent:

  • The buyer agrees to pay the full amount due under the order;
  • This constitutes signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the buyer must immediately notify the seller at: humidistop@gmail.com

ARTICLE 6 – ORDER CONFIRMATION

The seller will provide the buyer with an order confirmation via email.

ARTICLE 7 – PROOF OF TRANSACTION

The computerized records kept in the seller’s systems under reasonable security conditions will be considered as proof of communications, orders, and payments between the parties.

📌 Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

ARTICLE 8 – PRODUCT INFORMATION

The products covered by these terms are those listed on the seller’s website and described as sold and shipped by the seller.

📌 Product availability:

  • Products are available while stocks last.
  • Descriptions and images are provided as accurately as possible. However, if errors or omissions occur, the seller shall not be held liable.
  • Product photos are not contractual.

ARTICLE 9 – PRICES

The seller reserves the right to change prices at any time, but agrees to apply the rates in effect at the time of order confirmation, subject to availability.

📌 Prices are indicated in euros (€), including VAT, but excluding delivery charges.

Any change in the VAT rate will be reflected in the product prices.

If new taxes or contributions are imposed or modified, this may affect the product prices.

ARTICLE 10 – PAYMENT METHODS

📌 Placing an order implies an obligation to pay immediately.

📌 Accepted payment methods:

  • Credit card 💳
  • PayPal 💰
  • Check 📄
  • Bank transfer 🔄

The seller reserves the right to suspend any order or delivery in the event of payment refusal or failure.

📌 Full payment must be made at the time of order, unless otherwise agreed (e.g., installment plan).

ARTICLE 11 – PRODUCT AVAILABILITY – REFUNDS – TERMINATION

🚚 Delivery Times (Mainland France and Corsica):
Orders are shipped within 15 business days after order confirmation via Colissimo.
Delivery must occur no later than 30 business days after the contract is concluded.

🌍 Delivery to Overseas Territories or Abroad:
Delivery terms will be communicated to the buyer on a case-by-case basis.

📌 In Case of Delivery Delay:
The buyer must give the seller a reasonable additional period to deliver.
If the seller still fails, the buyer may cancel the contract and request a refund within 14 days.

📌 Product Unavailability:
The buyer will be informed promptly.
A refund or replacement product will be offered.

📌 No Performance Guarantee:
HUMIDISTOP products are sold without guaranteed results.
Effectiveness depends on environmental conditions and proper installation.
Correct installation is the buyer’s responsibility.

📌 Return Policy:
The right of withdrawal is 14 days from the receipt of goods.
Returns must include original packaging and all accessories, in perfect condition.

ARTICLE 12 – DELIVERY TERMS

Delivery means the transfer of physical possession of the product to the buyer.

📦 Products are delivered to the address specified by the buyer.
The buyer must ensure the address is accurate.

📌 In the event of absence:
A delivery notice will be left. The buyer can collect the parcel within the indicated time frame.

📌 Damaged Parcels:
If the packaging is damaged, opened or torn, the buyer must check the condition of the items.
If damaged, the buyer must refuse the package and write a note on the delivery slip.
The anomaly must be reported within 2 business days to the carrier and to humidistop@gmail.com.

📌 Returns:
Must be requested within 14 days of delivery.
Only products in original condition (packaging, instructions, accessories) will be accepted.

ARTICLE 13 – DELIVERY ERRORS

In the event of delivery error or non-compliance, the buyer must notify the seller immediately or at the latest on the first working day after delivery.

📞 Contact: (To be filled)
📧 Email: humidistop@gmail.com

📌 Return procedure in case of error:
The buyer must obtain a return authorization number.
Returns must be sent to:

HUMIDISTOP SAS
57 Avenue Gambetta
82000 Montauban, FRANCE

Shipping costs will be borne by the seller if the error is confirmed.

ARTICLE 14 – PRODUCT WARRANTIES

🛡️ Legal Warranty of Conformity (Article L.217-4 Consumer Code):
Valid for 2 years from delivery.
The buyer may request repair or replacement.

🔧 Warranty Against Hidden Defects (Article 1641 Civil Code):
The buyer may request a price reduction or refund in the event of a hidden defect.

📌 Warranty Exclusions:

  • Improper installation;
  • Misuse;
  • Damage caused by external factors.

ARTICLE 15 – RIGHT OF WITHDRAWAL

📌 The buyer has 14 calendar days from receipt to return a product without providing justification.

📌 Exceptions (Article L221-28 Consumer Code):

  • Customized or made-to-order products;
  • Perishable goods;
  • Unsealed items for hygiene or health protection reasons.

📌 Refund Process:
The refund will be made within 14 days after the returned item is received.
Return costs are borne by the buyer.

ARTICLE 16 – FORCE MAJEURE

📌 Definition:
Force majeure refers to any external, unforeseeable, and irresistible event preventing the proper execution of the contract.

📌 Examples:
Natural disasters (earthquakes, floods, fires), wars, pandemics, strikes, communication network outages, power cuts, or supplier failure.

If a case of force majeure lasts more than 3 months, either party may terminate the contract by registered letter with acknowledgment of receipt, without being liable for any damages.

ARTICLE 17 – INTELLECTUAL PROPERTY

📌 All elements on the HUMIDISTOP website are and remain the intellectual and exclusive property of HUMIDISTOP SAS.

This includes:

  • Logos, texts, illustrations, product names, images, videos, and layout.

Any reproduction, distribution, or use of the content for any purpose, even partially, is strictly prohibited without express written authorization from HUMIDISTOP SAS.

Violation of these rights may lead to legal proceedings.

ARTICLE 18 – PERSONAL DATA PROTECTION

📌 The personal data collected is necessary for processing orders, managing customer relationships, and marketing communications.

These include:

  • Full name, delivery address, billing address, email, phone number, payment details.

📌 Your rights:
According to applicable data protection laws (including GDPR), you have the right to:

  • Access your data;
  • Rectify or delete your data;
  • Oppose or limit data processing;
  • Request data portability.

To exercise your rights, send a request to: humidistop@gmail.com

📌 HUMIDISTOP SAS undertakes to secure and protect all personal data against unauthorized access or disclosure.

ARTICLE 19 – MEDIATION AND DISPUTE RESOLUTION

📌 In the event of a dispute, the buyer must first contact HUMIDISTOP SAS to seek an amicable resolution.

📌 If no agreement is reached:
The buyer may refer the matter to a consumer mediation service, free of charge.

📌 European Online Dispute Resolution platform (ODR):
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides a platform for resolving disputes online between consumers and professionals.

🔗 Access: https://webgate.ec.europa.eu/odr

ARTICLE 20 – SEVERABILITY

If one or more provisions of these terms are found to be invalid or declared as such by law, regulation, or court decision, the remaining provisions shall remain in full force and effect.

ARTICLE 21 – NO WAIVER

The fact that one party does not enforce one of the obligations set forth in these terms and conditions shall not be interpreted as a waiver of its right to enforce the obligation in the future.

No waiver by either party of any breach or default under this agreement shall constitute a waiver of any subsequent breach or default.

ARTICLE 22 – HEADINGS

In case of difficulty interpreting any clause of these terms and conditions, the titles of the articles shall be considered nonexistent.

They are present solely for readability purposes and shall not affect the meaning of the provisions.

ARTICLE 23 – CONTRACT LANGUAGE

These general terms and conditions are written in French.

If they are translated into one or more foreign languages, only the French version shall be legally binding in case of dispute.

However, the English version is provided here for the understanding of international customers and is drafted to reflect as accurately as possible the original meaning and intent.

ARTICLE 24 – MEDIATION AND DISPUTE RESOLUTION (RECALL)

The buyer may use conventional mediation, including with the Consumer Mediation Commission or with existing sector-specific mediation bodies.

📌 ODR Platform (Online Dispute Resolution) – European Commission:
https://webgate.ec.europa.eu/odr

In case of dispute, the buyer must first contact HUMIDISTOP SAS to seek an amicable resolution.

ARTICLE 25 – GOVERNING LAW AND JURISDICTION

📌 These terms and conditions are governed by French law.

📌 In case of legal dispute and if no amicable solution can be reached, jurisdiction is attributed to the competent courts of Montauban or Toulouse, depending on the nature of the dispute.